Privacy policy

Introduction

This Privacy Policy explains how Ave International Trading Company and its affiliates (mentioned as "we" or "Noziroh"), collects, uses, shares, transfers and protects your personal information (mentioned as such as "you") and the related rights of the user. Personal information refers to any information related to a person who has identified himself or is identifiable. Contact us for any questions.

This Privacy Policy is applied to the platforms in which it is shown, in addition to the site, also to Noziroh products and services, and any other platform that refers to this Privacy Policy. If this Privacy Policy does not cover some specific cases, you can contact us by email at info@hub.noziroh.com and we will analyze them together.

We may manage your personal information for various functions, such as providing products and / or services to you, subject to your confirmation (when you pay for the subscription).

1. Personal information collected by Noziroh

In any scenario where you interact with us, it is likely that we will ask you to provide personal information. If you do not provide the requested information, you may not be able to reach the specific scenario. For example, you will not be able to subscribe, our call center will not be able to provide you with pre-sales and after-sales assistance, or you will not be able to download updated systems and / or software applications.

Here are some of the scenarios in which we may collect your personal information:

1.1 When you register to subscribe or pay excess inventory, you have to provide relevant personal information, such as name, surname, telephone number, email, postal address, postcode, contact information, payment method and information about the bank account, etc.

1.2 Where permitted by law, Noziroh may also obtain your information from third party sources. For example, when you are using a third party network service, you can obtain your account information from a third party network service company. Depending on your choice of third party network account, we may obtain information about your PayPal, Whatsapp, Zoom, WeChat account, QQ number, Alipay account, Facebook or Google account. If so, only your account information will be obtained.

1.3 Network information: for example, the type and version of browsers used, language, version of the operating system, resolution, operations carried out on the site, your IP address and navigation information, as well as your movements and other information collected by Noziroh through cookies and other similar technologies.

1.4 Location information: real-time information from you and other users, including geographic location, such as the region contained in the information provided in the account; your country information displayed by the browser you are using. Some pre-installed applications, such as maps, navigators and weather services, will collect your geolocation, with prior consent.

1.5 When you call our customer service for assistance, we may ask your name, telephone number, purchase information and record your number, date of call, problem response and suggested solution.

1.6 If you participate in one of the events organized by Noziroh offline, we may also ask for information such as name, gender, email address and telephone number.

1.7 To help you when you need assistance, we can see what operations you carry out in real time within the hub.noziroh.com website (pages, checkout, keyword research and more) and your country of origin.

1.8 Due to analytical testing (to improve the quality of the service), we will record the times visitors go to the hub.noziroh.com site and how long they stay there.

2. How Noziroh may use personal information

Noziroh may use your personal information for the following purposes. One or more purposes may be applied at the same time. If we use your personal information beyond the following purposes or for purposes permitted by law, we will ask for your consent again based on specific needs.

2.1 For authentication, security, fraud control, archiving and backup to ensure the safety of the products and services provided to you by Noziroh.

2.2 To provide you with services such as order fulfillment, receipt and delivery of products, refunds of payments, after-sales assistance, implementation of electronic security plans, update push notifications and other and similar purposes.

2.3 To allow Noziroh to improve its products and services. For example, Noziroh will analyze and study the collected data to make user-friendly changes to the operating system and interface design, in accordance with the user's characteristics.

2.4 After your consent, Noziroh may send information relating to advertising, marketing, news, holiday greetings and offers. You can choose to remove yourself from the service at any time if you do not wish to receive these information.

3. Instructions on the use of cookies and other similar technologies

3.1 To ensure proper functioning, Noziroh will use cookies and other similar technologies such as pixel tags and web beacons. Cookies are simple text files that are stored on a computer or mobile device by a web server. The content of cookies can only be retrieved or read by the server that creates it. Each cookie is unique to your browser or application. Cookies usually contain some identifiers, commonly used information and other details. For example, it is possible to reduce the number of necessary access authentications and improve your experience through cookie technology while browsing different pages of the noziroh.com site. Otherwise, you may not be identified as the same person and you may be prompted again to enter your login information if you access the Noziroh site and you may be redirected to another page.

3.2 These technologies allow Noziroh and third parties to better understand the user's movements, to know in which section of the site they are browsing, to evaluate and improve the effectiveness of Noziroh services. Noziroh will not use cookies for purposes other than those described in this policy. You can manage or delete cookies based on your preferences. However, please note that some Noziroh services have been designed to work with cookies and disabling their use could alter the proper functioning of the site.

3.3 In addition to cookies, Noziroh also uses other similar technologies such as local storage, web beacons and pixel tags on its site. As with the local HTML5 warehouse, this can cache frequently used data related to you, so that this data can be viewed quickly when you navigate from page to page within the Noziroh site. For example, an email sent to the user may contain a click URL linked to the content of the site. If you click on the link, this click will be tracked to help Noziroh better understand your product and service preferences and to improve customer service. Web beacons are usually transparent images embedded in websites or emails. With the help of pixel tags in emails, Noziroh will be able to know if the email content is actually served to the user.

4. How Noziroh might share personal information

4.1 We may disclose your personal information between affiliates or subsidiaries and ensure that the same level of protection is provided for your personal information between affiliates and subsidiaries.

4.2 Noziroh may disclose your personal information to its partners in certain circumstances. For example, when you purchase goods or services, product purchase and shipping information will be made available to our authorized logistics service provider.

4.3 Furthermore, Noziroh may disclose your information to the competent public authorities in the territories in which we operate to provide personal information of our users in accordance with the law or in the execution of the legal procedure.

4.4 In any case of sharing personal information with third parties, we strive to disclose it to such third parties only to the extent permitted by law and require data recipients to process and protect your personal information in accordance with applicable laws and regulations.

4.5 Noziroh promises not to sell personal data to third parties and guarantees the legitimate and correct use of user information only to the extent permitted by law.

5. How to access and control your personal information

5.1 Noziroh will make every effort to take appropriate technical measures to ensure that you can access, update, correct and delete your registration information or other personal information provided when using Noziroh's services. When you log in, update, correct, and delete this information, you may be required to authenticate to protect the security of your information.

5.2 You can check your personal information at any time. For example, you can turn off the location sharing button to stop sharing your device location information, or you can revoke prior consent for data collection and processing. However, please understand that once you have made the above choice, you may not be able to use the related services.

5.3 Wherever required, you can contact us via the contact information provided in this Privacy Policy. If we have a reasonable basis for believing that your request is fraudulent and / or cannot be verified, or certain personal data rights are not provided for by law in your country and region, we will reject your request.

6. How Noziroh protects personal information

6.1 Noziroh retains your personal information only for the period of time necessary for the purposes described in this Privacy Policy and as required by applicable laws and regulations.

6.2 Noziroh uses various management policies (such as creating an information security system, signing confidentiality agreements with information management employees, permission granted only to work-related employees to access collected information and other policies similar) and security techniques and procedures (such as entering passwords before logging in, isolating access control, monitoring for computer use, etc.) to prevent information loss, misuse and reading or unauthorized disclosure. For example, in some services, Noziroh uses encryption technology (such as SSL) to protect the personal information you provide. However, please understand that due to technical limitations and possible harmful / slanderous means, it is impossible for any company providing Internet-related services to guarantee 100% information security, even if every effort is made to strengthen the security measures. You must understand that the communication systems and networks that are used to access Noziroh's services may be subject to problems beyond Noziroh's control.

6.3 If Noziroh is informed that the security of the acquired and stored data is compromised or that the user's non-public information is disclosed to third parties not connected to Noziroh due to external acts (such as hacker attacks), Noziroh will take reasonable actions (including but not limited to internal investigations, reporting and notification to law enforcement agencies and cooperation with law enforcement bodies), as it may deem appropriate, despite any limitations of liability in this Policy. In parallel, Noziroh will take legal action as it deems appropriate to notify the affected users, informing them of the information disclosed and the extent to which we are aware of such situations.

6.4 Cross-border data transfer: Your personal information may be transmitted and transferred across borders (regions) and stored and processed in the destination country (region). Depending on the laws of your country and region, the country and region receiving this data may not meet the requirements. We promise that we will have the right security measures to ensure that the level of data protection can meet all the requirements of the laws and regulations of your country and region.

7. Protection of children's personal information

7.1 Our products and services are designed primarily for adults. Anyone identified as a minor customer under the laws of the country in which they are located must obtain the consent of their parents or guardians before using our products and services at the time of purchase.

7.2 We value the protection of children's privacy and encourage parents to always play an active role in their children's online experience.

8. Third party service

8.1 This Privacy Policy does not apply to products and services provided by third parties. Noziroh products and services may include third party products and services, as well as links to third party sites. When these third party products or services are used and personal information is collected and / or processed, the third party's Privacy Policy applies.

8.2 We are not responsible for how third parties collect, use, share, transfer and protect users' personal information and we cannot control how they are processed.

8.3 To avoid any misunderstanding, please refer to the service agreement of these third parties and read their Privacy Policy.

9. Change and modification

9.1 You can request a copy of this Privacy Policy using the contact details listed below. We may modify or update this Privacy Policy from time to time. You will be able to see our latest updated Privacy Policy, along with its revision date. The revised privacy policy will take effect from the date of publication. Please check the Privacy Policy from time to time to confirm if we have made any changes with respect to the use of your personal information.

9.2 Should any changes to this Privacy Policy materially impact your rights, we will take reasonable steps to notify you of such changes.

10. Notification and delivery

10.1 Any communication from Noziroh will be sent to the email address, telephone number and / or postal address left when registering an account or purchasing a product / service from Noziroh, or sent directly through the mobile phone system. If sent by electronic means, the notice will be considered notified when the electronic device or system used receives the message; if sent by courier, it will be considered served on the third day after sending.

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Noziroh - VAT IT04266980277
Via G. Leopardi 13, Torre di Mosto 30020 VE, Italy
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