A wide range of services offered in one solution. Whatever kind of company will be able to develop their business in Europe properly.
Market analysis and sourcing
We analyze the market and evaluate the feasibility of the projects that the customer submits to us, both to import and to export. We make our skills available to guide and support the company towards the best solution.
When importing products from Asia it is difficult to find a trustable supplier. We look for the products that the customer asks for, based on his needs in terms of quantity, price and technical specifics. We will send a sourcing list that the customer must fill out with all his requests. Based on the information received, we will negotiate the best conditions of sale directly with the factories and follow the production for the customer. We usually send a quotation within 48 hours after receiving the sourcing list.
We do NOT earn on customer supplies by increasing prices. Once the quote is confirmed, we offer to the factory to enter in a preferential suppliers list, and they will be contacted first than others in case of inquiries to their products, for this we ask them a commission. This commission is our real income.
If the customer wants to expand his business abroad with exports, we evaluate if the market can be ideal for the selling of his products and we create a business plan about the next steps.
We are structured with a warehouse in Italy managed directly by us. This allows us to offer a place where we can store goods safely and from all over the world.
From the Italian warehouse we manage the goods destined for the Euopean market and the products that customers want to import from Italy. The goods are checked and stored in the customer's reserved space.
When requested, we ship the goods to the address provided (worldwide). Our warehouse also acts as a logistic node, in fact we can collect goods from more than one supplier, saving a lot on shipping costs. For more in-depth quality checks (for example product tests) an additional fee is required, calculated on the basis of the type of verification requested and the quantity of products.
We can ship goods all over the world (by air, train, sea) and at the best conditions, thanks to long-standing partnerships with the main freight forwarders on the market.
We create and manage the shops in the main European marketplaces (Amazon, eBay, CDiscount, Eprice, Otto). In addition to this, we load the product sheets, keep the stores updated, take care of customer care and back office (returns, complaints, various communications).
We can also create and manage independent sites from marketplaces, based on customer needs. We take care of all the necessary steps: from the purchase of the domain, the development of the site, up to the creation of the product sheets.
If the goods are stored in our warehouses, we can ship the goods directly to the end customer, packing them and possibly packing them in the appropriate packaging.
Marketing and private label
To position brands on the European market it is essential to create their image digitally and invest in advertising. We create and manage marketing campaigns, advertising operations and collaborations with influencers, blogs, newspapers of the European market. If requested, we open social profiles on the main local social networks (Facebook, Instagram, TikTok, Twitter, Linkedin) and manage them on behalf of the brand, periodically publishing posts and creating content.
Another important aspect is the packaging and any content that will be placed alongside the product for sale. We design and create customized packaging, instructions and advertising material (coupons, deplaints, gadgets, etc.) translated into the language of the country on which the company wants to focus. This material can be stored in the warehouse in Italy and if required we can prepare the products already packaged, labeled, ready for sale.
Communications in English
We send communications and provide assistance in English. In this way, there will be less misunderstandings between suppliers and service providers.
The main communication takes place by email and we reply within 3 working days.
Quick assistance by Whatsapp
In the Pro and Élite plans, it is possible to communicate via Whatsapp instant messaging application.
The advantage is that we can respond to customer requests within 48 hours (2 working days) and also ask for information necessary for carrying out the activity. This will greatly facilitate the work and allow you to better follow the processes.
Once the subscription has been subscribed, the customer will be asked to communicate the telephone number chosen for the quick assistance configuration. You can only choose a telephone contact and you can change it in the future.
Customized monthly advice
Customers who have subscribed to the Pro or Élite plan have a 30-minute video call per month with a consultant. Thanks to the advice of an expert, it will be possible to develop, compare and plan projects related to the current activity.
The video call is made through Zoom platform and can also include more than 2 people (in case the customer wants to introduce a member, a partner, a manager, etc.).
Personal account manager
This service is only available on the Élite plan. The client will be assigned a person as a single point of reference for all his activities.
The advantage of the account manager is to reduce communication time (reply within 24 hours via email or chat) and to have a single person able to monitor all customer's business processes.